FAQ

Shipping is expected to take place 1-2 days after receipt of payment. From receipt of payment it takes approx. 2-4 working days (not Sundays and public holidays) for your candle to arrive.

Simply write us a message using our contact form or info@sinosh.de . Since we will only send your package 1-2 days after receipt of payment, it is very likely that we can still change the address. If your package is already on its way, unfortunately there is nothing we can do. Therefore, be sure to check your details before submitting the order. You can find our contact form linked below.

Our products are both vegan and cruelty free. The environment and every single living thing in the world is very important to us. We therefore try to make our packaging material as sustainable as possible, for example by using dissolvable or recycled filling material.

Since soy wax is a natural product, no harmful substances are released. It is non-toxic and burns better. This means the likelihood of promoting allergies is very low. It is also vegan and is perfect for shaped candles.

You can find detailed instructions and safety instructions for using candles here:

General:

Our candles are primarily for decoration. If you would like to light them, you should know that the burning time of the candle varies depending on its shape and volume.

Before you light your sinosh candle, you should observe the following safety instructions:

•Place the candle away from anything that catches fire.

•Since our candles do not come with a coaster and will melt, make sure that they are placed on a fireproof and smooth surface with a rim.

•Keep the wax surface free of wick debris, matches or flammable materials.

•Always place the candles vertically.

•If you light several candles, make sure that the candles are spaced far enough apart.

•Shorten the wick to 5mm.

•Never leave the candle unattended and especially not alone with children or pets.

•Avoid drafts when burning candles.

•If the candle begins to produce soot, extinguish the flame, remove the soot from the wick with scissors or a wick trimmer and light the candle again.

•Never use liquid to extinguish the candle.

•After you have extinguished the flame by smothering it, do not move the candle but let the wax harden first.

•You can light the candle again at any time, just make sure that you do not let it burn all the way through but extinguish it early.

•To remove wax residue from the base, hold the bottom of the mold under hot water until you can separate the wax block from the base.

•You can always remove wax residue with a warm, damp cloth.

•You can easily wash off wax on your skin with lukewarm water.

disclaimer

Failure to follow safety instructions could result in fire and burns.

Sinosh is not responsible for the misuse of the candles/products!